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If you are concerned about your dental assistant’s performance and are confused about how improvement will look and be measured, here are some KPIs you can incorporate into Performance Reviews.
Patient Satisfaction Score:
Description: Measure patient satisfaction through surveys or feedback forms after appointments.
Goal: Achieve and maintain a high satisfaction score, indicating that patients are pleased with the service and care provided by the dental assistant.
Inventory Management:
Description: Monitor the usage and replenishment of dental supplies and equipment.
Goal: Maintain optimal inventory levels, sourcing best product price, minimising waste and ensuring that all necessary materials are available when needed.
Sterilisation and Infection Control Compliance:
Description: Ensure adherence to proper sterilisation procedures and infection control protocols.
Goal: Maintain 100% compliance with sterilisation and infection control standards to ensure a safe and hygienic environment for patients and staff.
Productivity and Efficiency:
Description: Track the number of patients assisted per day or per week and the time taken for various tasks and procedures.
Goal: Optimise productivity by efficiently managing patient flow, reducing wait times, and effectively assisting the dentist during procedures.
Patient Education Effectiveness:
Description: Assess the dental assistant's ability to educate patients on oral hygiene practices, post-treatment care instructions, and preventive measures.
Goal: Ensure patients understand and comply with recommended guidelines, which can improve overall oral health outcomes and patient satisfaction.
These KPIs provide a comprehensive overview of a dental assistant's performance, focusing on key aspects that impact patient care, practice efficiency, and compliance with health standards.
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