Quality of Service: Assessing patients' perceptions of the quality of care they receive.

How do you really know what your patients think? How often do you survey them to elicit vital feedback that can be both enlightening and humbling?

We explore a few ways you can do this and while you are settingyour sights on information, don't forget to gather it in different and meaningful ways.:

Paper Surveys

Phone Interviews

Online Surveys

In-Person Interviews

Mobile Surveys

Interactive Voice Response (IVR) Surveys

Mixed-Mode Surveys

Patient Portals

Mail Surveys

Focus Groups

Create clear, concise, and unbiased questions. Use a mix of closed-ended (quantitative) and open-ended (qualitative) questions. Ensure that the language is easily understood by your target audience.

Start by surveying some of the following:

Appointment Scheduling: Explore their satisfaction with the ease of booking appointments and the availability of flexible scheduling.

Communication: Inquire about their preferences for communication, including appointment reminders, follow-up communication, and the availability of online portals.

Cleanliness and Comfort: Evaluate their opinions on the cleanliness and comfort of the dental practice environment.

Technology and Innovation: Gauge their interest in and satisfaction with the use of advanced dental technologies and innovations in the practice.

Staff Friendliness and Competence: Assess their experiences with dental staff, including receptionists, dental hygienists, and dentists.

Insurance and Billing: Inquire about their satisfaction with the billing process, transparency in pricing, and interactions with insurance-related matters.

Survey example:

Is there anything specific about the cleanliness or tidiness of the dental practice that you would like to highlight?

Are you noticing your dental teams wearing personal protective equipment correctly and using frequent hand hygiene practices?

How satisfied are you with the consistency, competence and expertise of your dentist and other members of the team?

Are you satisfied that the whole dental team is protecting you from cross infection.

Is there anything else you would like to share about your overall experience at your dental practice?

Partnering with patients allows them ownership not only in their dental journey but in the strategic planning of your business.